License DeliveryWhen licensing, users will receive a personalized, license key via email which will unlock all versions of the software. This file is emailed automatically shortly after payment has been processed. If you do not receive your license within 1 hour, please check any Bulk/Spam/Junk mail folders that you may have (the license sometimes gets filtered). If you still do not see it, please use our help desk. If you do not receive a response to your inquiry, it is because it was blocked by a spam filter - in such a case, please send another email including an alternate email address (preferably a webmail address, such as Gmail, Yahoo, etc.).
Secure PaymentThe preferred payment options are via Credit Card or PayPal. These methods generate an automatic notification when a payment is received, so no further action is required. It is also possible to pay by bank transfer. Please contact sales for a pro-forma invoice and bank details.
Copying licensesLicenses are for ONE computer only. Using them on multiple computers may result in the license being blacklisted (See Blacklisted Licenses below). Licenses can be transferred between computers. Please contact customer support for help with transferring licenses.
Refund PolicyIt is the nature of internet licensing that refunds are impossible - once a license is generated it is not possible to be "returned". Therefore, please utilize the Demo versions of the software to ensure the program you purchase is applicable to your needs beforehand as ALL SALES ARE FINAL.
Replacement License PolicyReplacement licenses are available upon request if we are provided with the valid name, receipt, and email address used to make the purchase. Licenses are valid as long as held/obtained by the original owner as long as they have not been blacklisted (See Blacklisted Licenses below).
License TransfersLicenses are non-transferrable. This includes both standalone items, or as part of a machine sale. If licenses are being purchased on behalf of another party, please include the desired license name in the appropriate fields during checkout.
Blacklisted LicensesLicense piracy happens, and we quickly blacklist any license that we find freely available on the internet or has been misused. Blacklisted licenses are not supported and not eligible for upgrades. If you have a blacklisted license, and feel that you should have a legitimate license, you will need to contact the party you purchased the license - Stable Design will not replace blacklisted licenses.